We’re a UK team and aim to reply within 1–2 working days — usually within one for account and support questions. We don’t offer phone support, but you can ask us to call you back in the form above.

Choose Parent / Carer above and pick “Account & billing”. You can also manage your subscription yourself any time from My details → Plan & payment in your dashboard, which opens our secure billing portal.

Absolutely. Choose Head / School leader or Teacher above and tick “I’d like a school-wide demo or quote”, or see our school & MAT plans. We’ll arrange a walkthrough that fits your timetable.

Yes. We follow UK GDPR and the ICO Children’s Code, there are no ads and no profiling, and under-18s never self-register — a parent or teacher always sets up the account. Read our Privacy Policy for the full detail.

If you’re under 18, please ask a parent, carer or teacher to get in touch for you — they can set up and manage your account safely. You’re welcome to choose “Student” above and we’ll point you to the right grown-up to help.

Yes — choose Partnership, Press / Media or Investor above and your message goes straight to the right person. Tell us a little about your organisation and what you have in mind.

You’re always in control. Open My details → Plan & payment in your dashboard to update your card, download invoices, or cancel — no need to email us. If you’d rather we help, choose “After-sales / Support” above.