LearnarooHub · Legal
Subscription & Billing Terms
These Subscription & Billing Terms explain how payment, auto-renewal, price changes, failed payments, and cancellation work for paid access to learnaroohub.com. They form part of our Terms of Service and should be read with our Refund & Cancellation Policy.
Contents
1.Plans and what is included
We offer Free Content, one-off purchases, and recurring Subscriptions (monthly or annual), plus organisation Licences. The features, number of users, billing frequency, and price of each plan are shown on our pricing page and confirmed at checkout. We may change the make-up of plans for the future; existing paid terms are honoured until renewal.
2.Key information before you subscribe
Before you commit, we clearly show you: the price and billing frequency; that the subscription renews automatically; the date the first payment and any renewal payments are taken; how to cancel; and the length of any minimum term. By completing checkout you confirm you have seen this information and agree to it.
3.Payment and authorisation
By subscribing, you authorise us and our payment processor to charge your chosen payment method for the subscription fee and each renewal until you cancel. Card and bank details are handled securely by our payment processor; we do not store full card numbers. You must keep your payment details valid and up to date.
4.Auto-renewal and reminders
Subscriptions renew automatically at the end of each billing period at the then-current price, unless you cancel before the renewal date. To help you stay in control, we will:
- tell you clearly at sign-up that the subscription auto-renews;
- send reminder notices before renewal a reasonable period in advance — at least before the first renewal and periodically thereafter, and at least twice a year for monthly plans;
- make it as easy to cancel as it was to subscribe.
This reflects the consumer-protection approach of the Digital Markets, Competition and Consumers Act 2024. We will update reminder timings to match the final statutory requirements when the subscription regime commences.
5.Free trials and introductory offers
Every new online monthly or annual paid membership plan includes a 30-day free trial. Checkout shows the amount and billing interval that will start automatically when the trial ends. You can cancel before the trial ends and no subscription fee will be charged. Free trials are limited to one per person, household or organisation; creating multiple accounts to obtain repeated trials is prohibited under our Acceptable Use Policy.
6.Price changes
We may change subscription prices. We will give you at least 30 days' notice of any price increase before it takes effect, by email or on-Platform notice. The new price applies from your next renewal after the notice period. If you do not accept the new price, you can cancel before it takes effect and your subscription will end at the close of your current paid period.
7.Failed payments and recovery
If a payment fails (for example a card is declined or expired):
- we will attempt to take payment again over a short retry window and notify you so you can update your details;
- we may suspend or restrict access until payment succeeds;
- if payment remains outstanding after a reasonable reminder period, we may cancel the subscription;
- amounts properly due for access already provided remain payable; unpaid sums are a debt and we may take reasonable steps to recover them, including using a collections agency or court action and recovering reasonable recovery costs where the law allows.
8.How to cancel
You can cancel at any time:
- through your account settings using the Manage Subscription option; or
- by emailing support@learnaroohub.com.
Cancellation stops future renewals. Unless you are within a valid cooling-off period (see the Refund & Cancellation Policy), you keep access until the end of the period you have already paid for, and no further payments are taken.
If you also select Delete my account, subscription-managed dashboard access ends at that period end. You may still sign in to renew for 30 days. A successful renewal restores the account and managed dashboards. If you do not renew within 30 days, account and learning data are scheduled for permanent deletion or anonymisation; shared child records remain with any other authorised parent or school, and legally required financial records remain segregated.
9.School and organisation billing
For School/Organisation Accounts we may agree invoicing rather than card payment. Unless otherwise agreed in writing:
- invoices are payable within 30 days of the invoice date;
- Licences may run for a committed term (for example an academic year) and fees for that term are payable in full;
- we may charge interest and reasonable recovery costs on late payment under the Late Payment of Commercial Debts (Interest) Act 1998;
- we may suspend access for non-payment after reasonable notice.
10.Tax and currency
Prices are in pounds sterling. For consumers, prices include VAT where applicable. For organisations, prices may be shown exclusive of VAT, which will be added at the prevailing rate. Any bank or currency-conversion charges are your responsibility.
11.Billing support
For any billing question, contact support@learnaroohub.com. We aim to respond within 2 working days.
