Terms of Service

These Terms of Service ("Terms") govern your access to and use of learnaroohub.com and all related applications, content, and services (together, the "Platform"). By creating an account, purchasing a subscription or licence, or otherwise using the Platform, you agree to these Terms. If you do not agree, you must not use the Platform.

1.Who we are and how to contact us

The Platform is operated by Learnaroo Hub Ltd, part of the Learnaroo Hub Group, a company registered in England and Wales under company number 17300700, with its registered office at 20 Wenlock Road, London, England, N1 7GU ("we", "us", "our"). We are registered with the Information Commissioner's Office (ICO) under reference to be confirmed.

The Learnaroo Hub Platform comprises two integrated products of the Learnaroo Hub Group: the LMS (learning management — lessons, quizzes, games, flashcards, printables and progress tracking) and the MIS (management information system — account, class and pupil administration, dashboards and reporting). These Terms apply to your use of both.

You can contact us at support@learnaroohub.com or by post at the registered address above. For data protection matters, see our Privacy Policy. For safeguarding concerns, see our Child Safety & Safeguarding Policy.

2.Definitions

• "Account" means a registered profile on the Platform, which may be a Parent/Carer Account, a Student Account, a Teacher Account, or a School/Organisation Account.
• "Content" means all learning resources made available through the Platform, including e-learning modules, quizzes, printable activity sheets, flashcard decks, activity and implementation guides, lesson packs, text, graphics, and associated data.
• "Subscription" means a recurring, paid right of access on a monthly or annual basis.
• "Licence" means a right of access granted to a school, multi-academy trust, or other organisation under section 8.
• "Consumer" means an individual acting wholly or mainly outside their trade, business, craft or profession.
• "Free Content" means Content made available without charge.

3.Eligibility and account types

To create a paying or account-holding relationship with us you must be at least 18 years old and able to form a legally binding contract. The Platform offers the following account types:

Student Accounts intended for children are created, controlled and supervised by a responsible adult (a parent, carer, or authorised member of school staff). Children do not contract with us directly.

4.Accounts and security

You are responsible for keeping your login credentials confidential and for all activity that occurs under your Account. You must notify us promptly at support@learnaroohub.com if you suspect any unauthorised use. We may require you to reset credentials or take other steps to protect Account security.

You must provide accurate, current and complete information when registering and keep it up to date. Subscriptions and Licences are personal to the account holder or licensed organisation and must not be shared, resold, or transferred except as expressly permitted in these Terms.

5.Use by children and parental responsibility

The Platform provides educational resources mapped to the UK curriculum from Early Years through GCSE, and is designed to be used by children under the supervision of a parent, carer, or teacher. We design our services in line with the ICO's Age Appropriate Design Code (the Children's Code) and our Child Safety & Safeguarding Policy.

Where a child uses a Student Account, the responsible adult who created or manages that Account:

• confirms they have authority to do so and to accept these Terms on the child's behalf;
• is responsible for supervising the child's use and for any activity under that Student Account;
• is responsible for the conduct of the child to the extent the child is capable of using the Platform independently.

6.Your right to use the Platform

Subject to these Terms and to payment of any applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Platform and Content for personal, non-commercial educational use (for Consumers and individual learners) or for internal educational use within a single licensed organisation (for School/Organisation Accounts). All rights not expressly granted are reserved. This right ends automatically if your Subscription or Licence ends or if these Terms are terminated.

7.Subscriptions, licences and payment

We offer Free Content, one-off purchases, recurring Subscriptions, and organisation Licences. The price, billing frequency, and what is included are shown at the point of purchase. Detailed billing, auto-renewal, cancellation and refund terms are set out in our Subscription & Billing Terms and our Refund & Cancellation Policy, which form part of these Terms.

In summary: prices are in pounds sterling and, for Consumers, include VAT where applicable; recurring Subscriptions renew automatically until cancelled; you may cancel at any time with effect from the end of the current billing period; and your statutory cancellation and refund rights are preserved. You authorise us and our payment processors to charge your chosen payment method for all fees due.

8.School and organisation (B2B) licences

Where you purchase access on behalf of a school, multi-academy trust, local authority, tuition provider or other organisation, the following additional terms apply and, to the extent of any conflict, prevail over terms aimed at individual Consumers:

• Scope of licence. The Licence permits use only by the number of students, teachers, classes, or sites specified in your order. You must not exceed the licensed scope without an upgrade.
• Authority. The individual accepting these Terms warrants they are authorised to bind the organisation.
• Invoicing and payment terms. Where we agree to invoice, payment is due within 30 days of the invoice date unless otherwise agreed in writing.
• Late payment. We may charge statutory interest and reasonable recovery costs on overdue amounts under the Late Payment of Commercial Debts (Interest) Act 1998, and may suspend access for non-payment (see section 19).
• Consumer cancellation rights do not apply. Organisations contract as businesses; the 14-day consumer cooling-off period does not apply to B2B Licences.
• Data protection roles. Where we process personal data on the organisation's behalf, the data processing terms referenced in our Privacy Policy apply.

9.Intellectual property and content licence

All Content, and all intellectual property rights in the Platform (including software, design, text, graphics, the LearnarooHub name and logo, and the structure and arrangement of Content), are owned by or licensed to us and are protected by UK and international law.

You may, within the scope of your access right and solely for the permitted educational purpose:

• view and interact with online Content;
• download and print printable activity sheets and PDFs for use by the learner(s) covered by your Subscription or Licence.

You must not, except as permitted by law or with our prior written consent:

• copy, reproduce, republish, distribute, sell, sub-licence, or commercially exploit any Content;
• share login credentials or provide access to anyone outside your Subscription or Licence;
• remove or alter any copyright, trade mark or other proprietary notice;
• use automated systems (scrapers, bots, crawlers) to extract Content or data;
• use Content to build, train, or improve any competing product or any machine-learning model.

10.Your content and feedback

If the Platform allows you to submit material (for example answers, saved work, messages, or feedback), you retain ownership of it but grant us a worldwide, royalty-free licence to host, store, and use it as needed to operate and improve the Platform. You are responsible for ensuring anything you submit is lawful and does not infringe others' rights. Any suggestions or feedback you provide may be used by us without restriction or obligation to you.

11.Acceptable use

Your use of the Platform must comply with our Acceptable Use Policy, which forms part of these Terms. In short, you must not misuse the Platform, attempt to gain unauthorised access, interfere with its operation, infringe intellectual property, or use it for any unlawful or fraudulent purpose.

12.Availability, changes and support

We aim to keep the Platform available and accurate but do not guarantee it will be uninterrupted, error-free, or always available. We may update, add to, withdraw, or vary Content and features to reflect changes to the curriculum, exam board specifications, the law, or for operational reasons. We may carry out maintenance and will try to give reasonable notice of significant planned downtime. Support is provided as described on the Platform.

13.Third-party services and links

The Platform may use third-party services (for example payment processors and hosting providers) and may link to third-party websites. We are not responsible for the content or practices of third-party sites. Use of payment services is also subject to the relevant processor's terms.

14.Your statutory rights as a consumer

Nothing in these Terms affects your non-excludable legal rights. If you are a Consumer, the Consumer Rights Act 2015 gives you rights including that digital content must be of satisfactory quality, fit for purpose, and as described, and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you cancellation rights as explained in our Refund & Cancellation Policy. For independent advice you may contact Citizens Advice.

15.Educational disclaimer

Our Content is aligned to the UK National Curriculum and, for GCSE, to the published specifications of the major exam boards (AQA, Edexcel, OCR and WJEC). It is provided as a study and teaching aid. We do not guarantee any particular educational outcome, grade, test result, or exam performance. Content is not a substitute for a school's formal curriculum delivery or professional educational or pastoral advice. Exam board specifications change; you are responsible for confirming current requirements with the relevant board.

16.Limitation of liability

Nothing in these Terms limits or excludes our liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot be limited under the Consumer Rights Act 2015.

Subject to the paragraph above:

• we are not liable for loss or damage that is not reasonably foreseeable, for loss caused by your breach of these Terms, or for events outside our reasonable control;
• we are not liable for loss of profit, loss of business, business interruption, or loss of business opportunity (this exclusion applies to business/organisation users; it does not apply to Consumers, who may use the Platform only for personal use);
• for Consumers, our total liability arising out of or in connection with the Platform in any 12-month period is limited to the greater of the amount you paid us in that period or £50;
• for organisation (B2B) users, our total aggregate liability in any 12-month period is limited to the total fees paid by the organisation under the relevant Licence in that period.

17.Indemnity

If you are a business or organisation user, you agree to indemnify us against all liabilities, costs, and reasonable legal fees we incur arising from your breach of these Terms, your misuse of the Platform or Content, or your infringement of any third party's rights.

18.Suspension and termination

You may stop using the Platform and close your Account at any time. We may suspend or terminate your access, with or without notice depending on the seriousness, if:

• you breach these Terms, the Acceptable Use Policy, or any other policy;
• payment is not made when due (see section 19);
• we reasonably suspect fraud, abuse, or unlawful activity;
• we are required to do so by law.

On termination, your right to access the Platform ends immediately. Sections that by their nature should survive termination (including intellectual property, liability, indemnity, and governing law) continue to apply.

19.Fraud, abuse and non-payment

To protect the Platform, paying users, and children who rely on it, we operate firm anti-fraud and anti-abuse measures:

• Non-payment. If a payment fails or an invoice is overdue, we may restrict or suspend access until the amount is paid, and we may apply the failed-payment process set out in the Subscription & Billing Terms.
• Recovery of unpaid amounts. Sums that remain unpaid after a reasonable reminder period are a debt due to us and we may take steps to recover them, including instructing a collections agency or pursuing the debt through the courts, and recovering reasonable costs of doing so where the law allows.
• Chargebacks. If you initiate a chargeback or payment dispute for a charge that is valid under these Terms, we may suspend your Account pending resolution and provide our records to the payment provider. Raising a fraudulent or bad-faith chargeback is a breach of these Terms.
• Credential sharing and circumvention. Sharing access beyond your Subscription or Licence, or attempting to circumvent access controls or payment, is a material breach and may result in immediate termination without refund and recovery of the value of unauthorised use.
• Fraudulent claims. Submitting false information to obtain free access, refunds, or services you are not entitled to is fraud and may be reported to the relevant authorities.

20.Changes to these Terms

We may update these Terms from time to time, for example to reflect changes in the law, our services, or our business. If a change materially affects your rights, we will give you reasonable advance notice (for example by email or an on-Platform notice) before it takes effect. If you do not accept a material change, you may cancel before it takes effect as described in the Subscription & Billing Terms. Continued use after a change takes effect constitutes acceptance.

21.General terms

• Entire agreement. These Terms and the policies they incorporate are the entire agreement between us regarding the Platform.
• Assignment. You may not transfer your rights or obligations without our consent. We may transfer ours, for example as part of a business reorganisation, without reducing your rights.
• Severance. If any provision is found unenforceable, the rest continue in force.
• Waiver. A failure to enforce a term is not a waiver of our right to do so later.
• Third parties. Except as stated, no one other than you and us has any right to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999.
• Force majeure. We are not liable for failure or delay caused by events outside our reasonable control.

22.Governing law and jurisdiction

These Terms and any dispute arising from them are governed by the law of England and Wales. The courts of England and Wales have jurisdiction, except that if you are a Consumer resident in Scotland or Northern Ireland you may also bring proceedings in your local courts. We will always try to resolve disputes informally first; please contact us at support@learnaroohub.com.